Privacy Policy
Last Updated: October 2026
Sunup Solar Store (https://sunupsolar.store) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
1. Who We Are
Sunup Solar Store
Office No. 2511, 25th Floor, Grand Square Mall, Centre Point, Gulberg III, Lahore, Pakistan
Phone / WhatsApp: 03096700180
Email: info@sunupsolar.store
2. Information We Collect
- Order information: your name, phone number, email address, delivery address and the products you order.
- Contact information: the details you send us through our contact form, email, phone or WhatsApp, including your message.
- Account information: your login details, if you create an account on our website.
- Technical information: your IP address, browser type, device type and the pages you visit, collected through cookies and similar technologies (see our Cookie Policy).
We do not collect or store your debit or credit card details on our website.
3. How We Use Your Information
- To process, confirm and deliver your orders
- To contact you about your order, delivery, warranty claims or returns
- To answer your questions and provide technical guidance
- To keep our website secure and working properly
- To understand how visitors use our website so we can improve it
- To send you product updates or offers, only if you have agreed to receive them
- To meet our legal and accounting obligations
4. Sharing Your Information
We do not sell your personal information. We share it only when needed:
- Delivery: with our delivery team or logistics partners, so your order reaches you.
- Manufacturers and service centres: when we handle a warranty claim for you.
- Service providers: such as website hosting, email and analytics providers, who process information on our behalf.
- Legal requirements: when required by law, a court or a government authority.
5. How Long We Keep Your Information
We keep your information only as long as needed for the purposes above, including warranty periods and legal or accounting requirements. After that, we delete it or make it anonymous.
6. Data Security
We take reasonable steps to protect your information, including secure connections and restricted access. No website or online service is completely secure, so we cannot guarantee absolute security.
7. Your Choices and Rights
You may ask us to:
- Show you the personal information we hold about you
- Correct information that is wrong or out of date
- Delete your information, where we are not required to keep it
- Stop sending you marketing messages
To make a request, email info@sunupsolar.store or call 03096700180.
8. Cookies
Our website uses cookies. You can read about them in our Cookie Policy.
9. Third-Party Links
Our website may link to other websites. We are not responsible for their content or privacy practices, so please read their policies before sharing your information.
10. Children
Our website is not intended for children under 18, and we do not knowingly collect their personal information.
11. Changes to This Policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.
12. Contact Us
If you have questions about this policy, contact us at info@sunupsolar.store or 03096700180.
